Creating digital communications

We can create and send bulk emails to members of the public, groups, customers, or employees if they have given consent to receive communications by email.

For example:

• a communication to council tenants
• an email to all employees to let them know about a new policy or change
• an email to all customers with swim memberships to let them know of a change to the timetable

Emails can be branded with a header and footer to show that the communication is from South Lanarkshire Council, South Lanarkshire Leisure and Culture or South Lanarkshire University Health and Social Care Partnership.

Emails can also be branded for campaigns.

There may be a small cost for a bulk email.

If you are interested in sending a bulk email, please send your initial request to digital@southlanarkshire.gov.uk, with draft email text and an approximate number of emails to be sent. Consent must already be in place to communicate by email.

If new branded headers and footers are required, this will be discussed with graphics.

If there is a cost, you will be given an estimate before work begins.

If you approve the cost and would like to go ahead, we will need the following information:

• Full cost code for recharge
• CSV file of the email addresses, and any other fields you need to display in the email. For example, first name, account number, membership number
• Finalised text, including the email subject heading – make sure the text is written in Plain English and follows the writing guide
• Confirm header/footer to be used (if existing branding, or new one)
• Date you would like email to be sent
• Named person(s) to test and approve the email before it is sent