Workplace Mediation

Workplace mediation is an informal process that complements the Council's formal procedures for dealing with workplace issues. It is used to help improve working relationships between individuals, perhaps where there has been a misunderstanding or a disagreement leading to a breakdown in working relationships.

Key points to note:

It is voluntary and employees will not be forced to participate. It is completely confidential. A fully trained mediator (a neutral third person) will work with the parties to help them find their own solutions and reach an agreement designed to resolve disagreement or improve the situation.

It is based on the principle of collaborative problem solving, with a focus on the future and rebuilding relationships, rather than apportioning blame. It gives the participants an opportunity to step back and look at how the situation can be put right, looking at their own actions as well as those of the other party.

Workplace mediation is conducted on the basis that both parties want to achieve a mutually agreeable outcome and solution. A successful mediation should lead to both parties feeling that the outcome is fair, reasonable and appropriate under the circumstances.

Workplace mediation can be used in a variety of circumstances, for example:

• Misunderstandings/conflict between colleagues or peers.
• Misunderstandings/conflict between employees and managers/supervisors.
• Perceptions of harassment, discrimination or bullying.
• Communication difficulties

Contact information

Workplace mediation would normally be initiated by you following discussions with your manager, personnel and/or your trade union representative. However, self referral to the Workplace Mediation Co-ordinator can also be made.

More information can be found in the Workplace mediation policy and leaflets.