Grievance
Grievances are concerns, problems or complaints that employees raise. Where possible employees should try to settle grievances with you. If this isn't possible, the formal grievance procedures should be followed in order that grievances can be dealt with fairly, consistently and speedily.
The procedure will apply to individuals or to a group of employees who share a common Grievance.
It should be noted that the following matters are excluded from these procedures:
- matters of discipline, which are covered separately;
- matters of administration such as the method / frequency of the payment of salaries;
- operation of the Sick Pay or Superannuation Schemes;
- matters concerning national agreements (other than local interpretation), local agreements, income tax; National Insurance;
- matters concerning the grading of posts, which are covered separately.
An independent third party or mediator can sometimes help resolve grievances. Mediation is a voluntary process where the mediator helps two or more people to attempt to reach a compromise. Any agreement comes from those in dispute, not from the mediator. More information can be found under Workplace Mediation.
There are three stages within our Grievance procedure:
More information about your roles and responsibilities are included within each section.
myWorks Grievance feed
