Over / Under payments

You are encouraged to check your payslip to ensure that you have received the correct payment for each pay. If you notice any error in your salary, you must notify Personnel Services immediately.

There may be occasions when you are underpaid due to non-receipt of transactional information.  If you have been underpaid part, or all of your salary through no fault of your own, you can be entitled to request that this is paid to you. This will normally only be approved where, not to do so, would cause you undue financial distress.

Similarly, overpayments may occur from time to time due to a process failure resulting in a payroll transaction being applied either incorrectly or retrospectively which results in an overpayment occurring. Typical examples include late notification of a decrease in your working hours or late notification of your resignation.

We have the right to recover any salary overpayment from you irrespective of how it occurred. However, we will always attempt to notify you when an overpayment has been made and agreed how the money should be repaid before repayment commences.

If you find yourself in receipt of monies for which you have no contractual rights to, you are encouraged to repay any overpayments immediately in order to resolve the issue without any undue stress. It is a fundamental principle that you are expected to be truthful and honest in respect of issues relating to salary overpayments.

The Overpayments process has been designed to ensure payments made to you in error are recovered as efficiently as possible but without unnecessarily disadvantaging either you or us.