Scottish Welfare Fund - application enquiry

Use this form to contact the Scottish Welfare Fund to:

• provide further information that has been requested by the Scottish Welfare Fund
• request an update on an application out with timescale (timescales noted below)
• add or remove items from a submitted application
• request an application is considered as a priority (categories for priority applications noted below)

If you email or phone the Scottish Welfare Fund team about any of the above, you will be asked to fill in this form.

Do not use this form to enquire about a person’s eligibility for a Crisis or Community Care Grant. This can only be established if the person completes a crisis or community care grant application.

Application processing timescales

We aim to respond to applications as follows:

• 2 working days for crisis grants
• 15 working days for community care grants

This may take longer if we have received lots of applications or if any information and evidence asked for hasn't been provided.

Priority requests

You can request an application be considered a priority if it falls within any of the categories below.

• Fleeing violence - applicant is unable to go into temporary accommodation and is currently in own house.
• Chronic ill health is affected by current residence. The applicant or family member has a respiratory health issue which is affected as they currently reside in an upper floor property. This must be supported by medical points and health related benefits. We receive a high volume of applications from people who advise they suffer from mental health conditions such as anxiety, depression, ADHD, however they do not receive any health related benefits to support this. Therefore any priority request under this category must be supported by health related benefits and medical points.
• Bed blocking (hospital or care home).
• Rapid re-housing.

Delivery enquiries

For enquiries, updates and delivery information on items requested through a community care grant, please contact The Furniture Service