SMS - Customer Services QuickText
QuickText links
This page provides a collection of QuickText links that Customer Services staff can use when responding to customer enquiries. The links direct customers to online forms, self-service options, contact information and other useful council services. To help customers access the correct information quickly, copy and paste the relevant link from this page directly into your QuickText message. The list will be updated as new services and online forms become available
A user guide for QuickText is available.
Contact us
https://www.southlanarkshire.gov.uk/contact-us
Data Protection
Complaint form
https://www.southlanarkshire.gov.uk/xfp/form/805
Information page
https://www.southlanarkshire.gov.uk/info/200176/sharing_information_with_you/302/data_protection/7
Elections
https://www.southlanarkshire.gov.uk/scottish-parliamentary-election
Election Office contact information
Phone: 0303 123 1019
Email: elections@southlanarkshire.gov.uk
Bins, recycling and uplifts
Bulk uplifts
https://www.southlanarkshire.gov.uk/bulk-uplifts
Terms and conditions for bulk uplift collection service
https://www.southlanarkshire.gov.uk/info/200155/uplifts/26/bulk_uplifts/3
Report a missed bin
https://www.southlanarkshire.gov.uk/missed-bins
Assisted pullout/wheeled bin assistance
https://www.southlanarkshire.gov.uk/help-with-bin
Order a new recycling bin
https://www.southlanarkshire.gov.uk/order-bin
Report a damaged recycling bin
https://www.southlanarkshire.gov.uk/damaged-bins
Bin collection calendar
https://www.southlanarkshire.gov.uk/bin-collection-calendar
Garden waste permits
www.southlanarkshire.gov.uk/garden-waste-permit
HWRC (CA Sites) booking
https://www.southlanarkshire.gov.uk/book-a-slot
HWRC sites
https://www.southlanarkshire.gov.uk/waste-and-recycling-centres
Compost information and bin requests
https://www.southlanarkshire.gov.uk/bins-recycling/garden-waste
Council Tax
How we spend your Council Tax
https://www.southlanarkshire.gov.uk/how-we-spend-council-tax
Banding and charges
https://www.southlanarkshire.gov.uk/banding-and-chargess
Education benefits
Free school meals holiday payment enquiries
Free school meals and clothing grants - general enquiries
Grounds maintenance
Report a tree problem
https://www.southlanarkshire.gov.uk/trees
Licensing and registration
Copy birth, death and marriage and civil partnership certificates
https://www.southlanarkshire.gov.uk/copy-certificatess
Civil ceremony enquiry
https://www.southlanarkshire.gov.uk/civil-ceremonyy
Lodge notice of marriage
https://www.southlanarkshire.gov.uk/marriage-notice
Urgent extract requests
https://www.scotlandspeople.gov.uk/order-certificate
Housing services
Buy back/Market purchase scheme
https://www.southlanarkshire.gov.uk/market-purchase-scheme
Money Matters Advice Service
MMAS Enquiry
https://www.southlanarkshire.gov.uk/mMAS
Scottish emergency heating oil scheme
National entitlement cards
Replacement cards, change address/photograph and enquiries
http://www.southlanarkshire.gov.uk/free-bus-travel
Pest control
https://www.southlanarkshire.gov.uk/pest-control
Road, street lighting and parking faults and enquiries
Report a fault
https://www.southlanarkshire.gov.uk/road-and-lighting-faultss
Grit and grit bin requests
https://www.southlanarkshire.gov.uk/grit-bins
Get in touch with the roads and transportation team
https://www.southlanarkshire.gov.uk/contact-roads-and-transportation
General roads enquiry/follow up
https://www.southlanarkshire.gov.uk/xfp/form/722
How to make a claim (Roads)
https://www.southlanarkshire.gov.uk/third-party-claims
Parking enquiries
https://www.southlanarkshire.gov.uk/parking-enquiry
Parking portal (to pay fines)
https://parking.southlanarkshire.gov.uk/3sc-live/
Pavement parking - legislation and FAQ
https://www.southlanarkshire.gov.uk/pavement-parking
Planning and Building Services
Building standards general enquiry
https://www.southlanarkshire.gov.uk/contact-building-standards
Planning general enquiry
https://www.southlanarkshire.gov.uk/contact-planning-team
Planning - pre planning advice
www.southlanarkshire.gov.uk/planning-advice
Building standards - order copies of documents and plans
Planning - order copies of documents and plans
https://www.southlanarkshire.gov.uk/xfp/form/712
Miscellaneous
Myaccount
https://www.southlanarkshire.gov.uk/account/
Help with uploading evidence
https://www.southlanarkshire.gov.uk/uploading-files
Comments, compliments and complaints
https://www.southlanarkshire.gov.uk/comments-complaints-procedure
