Document downloads - Customer Services

The following documents are available for download. Documents in PDF format can be read using Adobe Reader.

MS Word and Powerpoint documents can be read by using their respective applications or any alternatives.

Available downloads

Land Team - Desk aids and procedures

• Fly tipping - internal EHO requests (DOCX size: 15.03 KB)


• Missed Bin procedures (DOCX size: 152.19 KB)


• Wheeled bin/refuse sack assisted pullout process (DOCX size: 20.64 KB)

CRM user guides

• Logging on (PDF size: 125.17 KB)


• Responsibilities (PDF size: 290.04 KB)


• Searching (PDF size: 450.19 KB)


• Updating customer details (PDF size: 296.82 KB)


• Service requests (PDF size: 259.75 KB)


• Validation (PDF size: 192.26 KB)


• Logging requests (PDF size: 185.75 KB)


• Creating customer at an existing address (PDF size: 132.21 KB)


• Changing a customer's address (PDF size: 110.65 KB)


• Creating new addresses (PDF size: 162.94 KB)


• Contact and relationships (PDF size: 422.33 KB)


• Logging a company service request (PDF size: 88.16 KB)


• Working with service requests (PDF size: 373.03 KB)


• View service requests - navigator option (PDF size: 58.03 KB)


• Updating attributes (PDF size: 192.55 KB)


• Linking service requests (PDF size: 59.74 KB)


• Work queue procedures (PDF size: 396.83 KB)


• Add new information (PDF size: 43.47 KB)


• Add or remove an attachment (PDF size: 70.5 KB)

CRM Complaints

• CRM - logging and updating complaints (DOC size: 526.5 KB)


• CRM - running complaints reports (DOC size: 613.5 KB)

GE Team - desk aids and procedures

• Environmental services and trading standards guidance (DOC size: 3.35 MB)


• Fly-tipping process (PDF size: 206.29 KB)


• Planning and building standards guidance (DOC size: 121.5 KB)


• Roads and transportation guidance (DOCX size: 36.5 KB)


• Equalities - requests for information in a different format (DOCX size: 107.84 KB)


• SMS CSC quicktext user guide (DOCX size: 413.49 KB)

Customer Service monthly brief

• July 2026 (DOCX size: 253.98 KB)


• June 2026 (DOCX size: 40.67 KB)


• April 2026 (DOCX size: 40.78 KB)


• February 2026 (DOCX size: 39.07 KB)


• January 2026 (DOCX size: 43.63 KB)


• November 2025 (DOCX size: 41.11 KB)


• October 2025 (DOCX size: 40.81 KB)


• September 2025 (DOCX size: 44.51 KB)


• August 2025 (DOCX size: 39.66 KB)


• July 2025 (DOCX size: 38.65 KB)


• June 2025 (DOCX size: 37.91 KB)


• May 2025 (DOCX size: 34.82 KB)