Document downloads - IT Services
The following documents are available for download. Documents in PDF format can be read using Adobe Reader.
MS Word and Powerpoint documents can be read by using their respective applications or any alternatives.
Available downloads
IT project management
- Agenda
(DOTX size: 24.72 KB) - Business case
(DOTX size: 36.16 KB)
- Business requirements
(DOTX size: 35.67 KB)
- Change request
(DOTX size: 26.69 KB)
- Closure report
(DOTX size: 28.17 KB)
- Communication plan
(DOTX size: 23.72 KB)
- Communication plan
(XLTX size: 13.15 KB)
- Highlight
(DOTX size: 32.45 KB)
- Minute
(DOTX size: 24.35 KB)
- PMA guidance
(DOCX size: 110.62 KB)
- Post project review
(DOTX size: 27.29 KB)
- Project initiation
(DOTX size: 34.44 KB)
- Project proposal
(DOTX size: 28.07 KB)
- Resource tool – responsibilities and standards
(PDF size: 207.08 KB) - Risk log (RIC)
(XLTX size: 24.37 KB)
- Support handover and acceptance
(DOTX size: 50.56 KB)
- Work package
(DOTX size: 31.2 KB)
(DOTX size: 24.72 KB)
(PDF size: 207.08 KB)IT service centre - troubleshooting
- Email - good housekeeping
(PDF size: 463.76 KB)
- Email – how to access a shared mailbox (Outlook 2013)
(PDF size: 129.49 KB)
- myPassword instructions
(PDF size: 330.85 KB)
- Outlook web access with Vasco token
(DOC size: 1.09 MB) - Printers - how to add a network printer
(DOC size: 353 KB)
(DOC size: 1.09 MB)Telephones and mobile communications
- Acceptable use of fixed and mobile phones (September 2015)
(PDF size: 182.93 KB)
- Cisco 7821 telephone: Quick Reference Guide
(PDF size: 238.93 KB)
- Cisco 3905 telephone: Quick Reference Guide
(PDF size: 392.46 KB)
- Cisco 8851 telephone: Quick Reference Guide
(PDF size: 171.23 KB)
- Mobile phone application form
(DOTM size: 43.78 KB)
- NHS Protect Scotland app
(DOCX size: 470.68 KB)
- Telephone fraud (toll fraud) awareness (February 2016)
(DOC size: 1.06 MB)
- VC4 voicemail user guide
(DOCX size: 116.59 KB)
Networks
- How to connect to SLC VPN - windows 7 (cisco anyconnect)
(PDF size: 645.78 KB)
- Remote working via direct access - user and troubleshooting guide
(PDF size: 774.14 KB)
- SLC wireless LAN configuration guide
(DOC size: 623.5 KB)
Desktop security
- Security updates for council desktops
(PDF size: 82.89 KB)
Information security
- Email delay - user guide
(PDF size: 731.23 KB)
- Incident escalation process - May 2011
(PDF size: 43.31 KB)
- Information security policy
(UK/DOWNLOADS/FILE/9237/INFORMATION_SECURITY_POLICY size: 10 KB)
- Third party remote network access code of connection
(DOCX size: 135.56 KB)
- Multi factor authentication - user guide
(PDF size: 1.54 MB)
- Secure password tips
(PDF size: 183.95 KB)
Outlook mailbox migration
- Outlook mailbox migration
(PDF size: 279.67 KB)
- Outlook for phones
(PDF size: 472.56 KB)
- FAQs Outlook mailbox migration
(PDF size: 91.75 KB)
Windows 10 and Office 365 rollout
- Excel quickstart guide
(PDF size: 573.05 KB)
- Excel Formula Tutorial
(XLSX size: 491.75 KB)
- Excel PivotTable Tutorial 1
(XLSX size: 431.27 KB)
- Excel PivotTable Tutorial 2
(XLSX size: 436.11 KB)
- Excel Going Beyond Pie Charts Tutorial
(XLSX size: 414.75 KB)
- Getting started with Windows 10
(PDF size: 1.5 MB)
- Outlook - Access a shared mailbox
(DOCX size: 58.03 KB)
- Outlook - Create an email signature
(DOCX size: 88.15 KB)
- Outlook - Delegate access to your mail and calendar
(DOCX size: 65.03 KB)
- Outlook - How to use the out of office feature
(DOCX size: 88.15 KB)
- Outlook - Quickstart guide
(PDF size: 503.09 KB)
- Outlook - Tips and tricks
(PDF size: 1.49 MB)
- Outlook - Use out of office rules to forward messages to a colleague
(DOCX size: 108.05 KB)
- Powerpoint quickstart guide
(PDF size: 741.05 KB)
- Take a Tour of Word
(DOCX size: 669.38 KB)
- Teams quickstart guide
(PDF size: 887.1 KB)
- What's new in Microsoft Office
(PDF size: 324.9 KB)
- Word macro security and corporate templates
(DOCX size: 65.14 KB)
- Word quickstart guide
(PDF size: 642.55 KB)
Windows 10 and Office 365 training centre and support
- Office 365 quickstarts
(MC_ID=OTC_HOME size: 10 B)
- Office 365 training centre
(COM/EN-US/OFFICE-TRAINING-CENTER size: 10 B)
Microsoft Teams
- Microsoft Teams Rollout
(DOCX size: 119.68 KB)
- Microsoft Teams Digital Champions
(DOCX size: 117.31 KB)
- Tips for Teams
(PDF size: 2.56 MB)
- MS Teams Live Events Guide
(DOCX size: 1.61 MB)
- MS Teams Live Event Overview
(PPTX size: 480.67 KB)
Microsoft Surface Hub 2S
- Microsoft Surface Hub 2S - quick reference guide
(DOCX size: 1.7 MB)
Windows 11 rollout
- Getting started with Windows 11
(PDF size: 487.76 KB)
- Windows 11 upgrade instruction set
(DOCX size: 1.17 MB)
