Latest Customer Services Documents from myWorks

Transcribing call recordings - using word

Mon, 17 Nov 2025 14:43:23 +0000

Always review the transcription for accuracy. AI transcription may misinterpret dialects, overlapping speakers, or names/addresses....

Customer Service - monthly brief and feedback

Thu, 06 Mar 2025 11:30:51 +0000

Your feedback helpsus provide the best possible experience for both you and our customers. This page will tell you how to provide feedback on processes, tools, and resources so we can identify what’s working well, where we can improve, and how we can make it easier for you to assist customers effectively....

Housing repairs - response templates

Mon, 01 Jul 2024 13:23:41 +0100

Template 1 – New non-urgent/routine repair received by external email...

CRM

Wed, 29 May 2024 10:14:07 +0100

What CRM is

CRM is a system used within Customer Services to manage customer enquiries....

Web, intranet and self-service guidance (Finance Transactions)

Mon, 15 Jan 2024 14:19:27 +0000

The South Lanarkshire Council website gives customers information about council services, online forms and contact options. Staff should use the website to help customers find the right information,complete the correct online form or access self-serve options such as myaccount....

Bins, recycling and uplifts - response templates

Wed, 08 Nov 2023 09:41:54 +0000

Template 1 – Missed bin(s) – notes recorded on bartek/confirm...

SMS - Customer Services QuickText

Tue, 27 Sep 2022 09:31:11 +0100

This page provides a collection of QuickText links that Customer Services staff can use when responding to customer enquiries. The links direct customers to online forms, self-service options, contact information and other useful council services. To help customers access the correct information quickly, copy and paste the relevant link from this page directly into your QuickText message. The list will be updated as new services and online forms become available...